Shipping policy
SHIPPING
Order Processing:
- Once we receive your order, it will take us approximately 1 to 3 days to prepare and create your items.
- Upon shipping your order, a tracking code will be sent to your provided email address. If you do not receive a tracking code within our expected timeframe, please reach out to us via email.
Items Shipped from Différent Country:
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US/UK Deliveries:
- Expected shipping time is up to 14 days.
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Canada, Australia, and Other EU Countries Deliveries:
- Expected shipping time ranges from 14 days.
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Other Countries Deliveries:
- Expected shipping time is between 4 to 6 weeks.
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Tracking Information:
- Please note that the tracking code for items shipped from Belgium might take around 7 days to become active.
Taxes, Duties, and Customs:
- Typically, our customers do not incur additional taxes, duties, or customs fees. However, in the event that customs duties or import taxes are levied once the shipment reaches your country, these costs will be your responsibility. Please ensure you are familiar with your country's customs regulations.
Lost or Damaged Items:
- At Chill & Wear, we take immense care in ensuring your items are securely packaged. However, if you encounter any issues such as loss or damage during transit, please email us immediately at info.chillandwear@gmail.com.